Frequently Asked Questions

Answer: If you are not satisfied with your order you can exchange or return it within 14 days of receipt. Products must be returned in their original condition and with all labels and tags attached. The product may not contain any traces of use.

A return shipment must always include Track & Trace code. The sender is always responsible for the shipment.

If we have received your returned items we will ensure that the purchase amount is credited to your account within a few working days.

Head over to our "Contact page" and send us a message with the details and we will help you.

Yes. You can return any order to us within 14 days without giving a reason. (Provided it meets the criteria). 

Answer: The average delivery time is 4-8 (business) days.

Answer: In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, it may happen that an order is delayed in the delivery process.
 

Have you not received anything 5 days after the expected delivery time? Then please contact us.

Answer: The shipping costs of the order we take for their own account.

*It sometimes happens that we give away a number of FREE items as a promotion. To cover the costs we charge for shipping.

From the moment your package has arrived at the mail order company, the Track and Trace information is available. Keep in mind that there may be some delay.

On the "Track your order " page you can track your package by entering your tracking number or Order number & Email.